PROFESSIONAL CLEANING LONDON
PROFESSIONAL SERVICE
RELIABLE AND EXPERIECED
FLAWLESS CLEANING
EXCELENT VALUE FOR MONEY
7 DAYS A WEEK
FULLY INSURED
DEDICATED OFFICE SUPPORT
SATISFACTION GUARANTEE
AFTER HOURS NUMBER
075 0096 4515
TERMS AND CONDITIONS OF BUSINESS / PRIVACY POLICY
For the purpose of these terms and conditions of business the following words and phrases shall have the following meanings:
i) "We", "Us", "Our "and "The Company" refers to Absolutely Flawless Property Services Ltd
ii) "The Customer", "The Client", "You" and "Your" refers to the person or organization who has appointed Absolutely Flawless Property Services Ltd to carry out works and or supply cleaning staff
iii) "The Operative", "The Cleaner", "The Supervisor" or "The Team" refers to employees or representatives appointed by Absolutely Flawless Ltd.
1. CONFIDENTIALITY
1.1 Absolutely Flawless Property Services Ltd is committed to protecting the privacy of our clients, safeguarding the confidentiality of all information entrusted to us and protecting the Client's business interests at all times. We handle all personal information in accordance with Data Protection regulations.
1.2 Absolutely Flawless Property Services Ltd will not divulge information howsoever learned about The Client, The Client's clients or The Client's associates to any third party, unless this is deemed necessary by law enforcement/legal warrant.
2. QUOTATIONS & DEPOSITS
2.1 Absolutely Flawless Property Services Ltd will provide a copy of our current prices and services upon request. There are no membership fees for using our services. We reserve the right to change our prices at any time.
2.2 Absolutely Flawless Property Services Ltd quotations are valid for a period of 30 days. Absolutely Flawless Property Services Ltd reserves the right to retract or change any quotation where the cleaning specification changes or the original information provided is found to be incorrect.
2.3 By accepting an Absolutely Flawless Property Services Ltd quotation, the customer agrees to adhere to our terms of business.
2.4 Absolutely Flawless Property Services Ltd reserves the right to request full debit or credit card details to confirm the booking.
3. PAYMENT, INVOICES & RECEIPTS
3.1 Absolutely Flawless Property Services Ltd requires payment by Cash, MasterCard, Visa, Maestro or Cirrus upon completion of works, unless prior arrangements have been made in writing.
3.2 Account customers will be invoiced on completion of works, or at agreed timescales and payment is due within 14 days or 30 days from the date of the invoice. Please quote your invoice number as the reference.
3.3 Account customers can make payment via Cash, MasterCard, Visa, Maestro, Cirrus, Cheque and BACS transfer.
3.4 Payment terms are strictly 14 days from the date of invoice. Where an invoice is not settled in full within 14 days, a surcharge of 2% per week will be applied unless a prior written agreement has been established.
3.5 A £20.00 administration fee will be charged for all dishonored/unpaid cheques.
3.6 Where the Client specifically requests for work to be undertaken during unsociable hours, (i.e. late evenings, Sundays and public holidays), a surcharge may be applicable.
4. CANCELLATION POLICY
4.1 Absolutely Flawless Property Services Ltd operates a 24 hour cancellation policy, with the exception of jobs booked to be completed on a Monday. If the Client would like to cancel a job booked for a Monday, they must do so no later than the preceding Saturday.
4.2 Failure to notify the Company within the cancellation period will incur a £50.00 charge. This charge will be automatically taken from the card used to secure the booking.
5. COMPLETED JOBS, INSURANCE & PEACE OF MIND
5.1 Absolutely Flawless Property Services Ltd has the necessary public and employer's liability insurance for your peace of mind. Any accidental damage caused by an operative of Absolutely Flawless Ltd will be covered under steps will be taken to repair or replace the damage caused.
5.2 Absolutely Flawless Property Services Ltd will not be held liable for any cash or jewellery; please ensure such items are securely locked away for your peace of mind.
5.3 All Absolutely Flawless Property Services Ltd operatives are thoroughly vetted and trained to undertake the duties they are carrying out. The customer is recommended to check the quality of the cleaning immediately upon completion where possible.
5.4 In the unlikely situation where the customer is not happy with the standard of works received, the customer must report any dissatisfaction to Absolutely Flawless Property Services Ltd within 48 hours of the job being completed. Absolutely Flawless Property Services Ltd will always attempt to rectify any issues or problems in a mutually satisfactory manner. Please note that Absolutely Flawless Property Services Ltd will not be held responsible for any cost incurred by getting a third party involved without allowing us the opportunity and reasonable time to resolve the matter.
5.5 Inventory checks on rental properties must be scheduled to take place no later than 48 hours after the cleaning is completed and the property must be left unoccupied during this time. Any guarantees obviously only applies to areas within the property which we have cleaned.
5.6 Whilst every effort is made to prevent damage, the company cannot accept responsibility for any shrinkage of carpets due to faulty or poor fitting. Neither will the company accept responsibility for damage to upholstery where clear cleaning instructions are not visible.
5.7 Absolutely Flawless regularly update our anti-virus software and cannot be held responsible for liability of any damage caused by computer viruses. All incoming correspondence is scanned for computer viruses, as are outgoing documents and emails. Please note that we will not open any files that our anti-virus software indicates are infected. Clients are advised to ensure they have adequate virus protection in place at all times.
By using our service, you certify that you have read, understood and agree to adhere to the above terms and conditions. Please contact our customer service department on 0800 978 8748 for further assistance.